Email robert@robertandrews.com

Objective

• To obtain a position in educational computing related work

Experience

Software Engineer, IBM, July 2001 to present

• Provided remote technical support for IBM iSeries and AS/400 systems.
• Contributed to meeting and surpassing team goal for calls and closure rate.
• Served in Release Education teaching process.

Teacher, West Bend School District, January to June 2001

• Taught full load of high school mathematics classes.
• Served on Building Technology Committee.
• Webmaster for both high schools in District.

Call Center Agent, Rockwell Automation / Allen Bradley, May to August 1999

• Provided telephone support for Win9x/NT, Office 97, Novell, and mainframe.
• Contributed to meeting and surpassing team goal for calls and closure rate.
• Escalated calls to appropriate second or third tier departments.

Teaching Practicum, Messmer High School, August to December 1998

• Design and present lesson plans for two classes.
• Assess students using a variety of methods.
• Work with supervising teachers to create engaging lessons.

C++ Class Assistant, Divine Savor Holy Angels High School, February to May 1999

• Design and present lesson plans for three classes per week.
• Assist students in understanding structured programming and the C++ language.
• Develop several methods of assessing students including creating programming projects.

LAN Technical Support, ABB Industrial Systems, May to August 1998, December 1998 to January 1999

• Provided Windows NT Network and Office 97 support.
• Provide user support on a multi-server WAN running NetWare, NT, and AS400.
• Hardware upgrades and new installations.
• Help Desk user support.

LAN Administrator, Olsten Staffing Services, June 1997 to August 1997

• Provided Novell NetWare 4.12 network, Windows 3.11, and Office 4.3 support.
• Established domain and Internet electronic mail.
• Hardware upgrades and new installations.
• On-site and telephone support to multiple Milwaukee-area offices.

Owner / Consultant, A.I.C.C, May 1995 to Present (on call)

• Office support for Novell NetWare 3 and 4 network user support and upgrades.
• User support for DOS, Windows 3.x and 95, Microsoft Office 4.x, 95, 97.
• Custom security design and programming in C++, Visual Basic, HTML, and CGI-Perl.
• Teach classes on computer, program specific, and Internet usage at multiple skill levels.
• Web pages include http://www.robertandrews.com

Computer Resources, Cardinal Stritch University, September 1996 to Present

• User support and lab maintenance.
• Assist in web page creation and maintenance for local departments.
• Work in a Digital UNIX and Linux environment.

In-House Technical Support, N.B. West High School, August 1995 to August 1996

• User support for Novell network and Microsoft programs.
• Presented workshops on computer, software, and Internet usage.
• Custom hardware and software design and utilization.

Education

Bachelor of Arts, Mathematics and Computer Science Education, December 2000

• Cardinal Stritch University, Milwaukee, WI.
• Dean’s List, Cumulative GPA: 3.96
• Member: Delta Epsilon Sigma and Alpha Psi Omega, Honorary Theater Fraternity.
• Student Government Association Executive Board.
• Residence Hall Association Executive Board.
• Multicultural Committee Executive Board.

June, 1996 (Graduated) New Berlin West High School, New Berlin, WI

• Graduated with Honors, Top 5% of class.
• Member: National Honor Society.

Interests